As your practice evolves, we know your needs will too — whether it’s taking time off, exploring new clinical areas, or bringing forward fresh ideas. This guide outlines the most common scenarios that come up for our therapists, and who to reach out to for support.
We’ve grouped them into categories to make things easier to navigate. If you’re ever unsure, just reach out to the Client Care team and they’ll guide you in the right direction insha'Allah.
📋 Admin & Operations
For general issues or updates, connect with the Client Care team ([email protected]).
General client inquiries
Platform/tech issues (video, calendar sync, etc.)
Adjusting your therapy rate (increase or decrease)
Updating your email or contact info
Support with onboarding or offboarding questions
Requesting platform walkthroughs or refreshers
🤝 Clinical Support & Supervision
For anything clinical in nature, supervision-related, or ethically complex, connect with your Clinical Supervisor (if you have one at Ruh) or Jana Al-Nahhas, our Clinical Manager ([email protected]) is your go-to.
Case consultations
Letter requests from clients (eg: refugee court case, medical record request, leave from work/school, extension for a school exam/assignment, etc)
Changing supervisors (due to graduation, preferences, etc.)
Joining or forming a peer consult group
Navigating client concerns or ethical dilemmas
Transferring or wrapping up client files (e.g., during leave or exit)
🗓️ Scheduling & Time Off
Reach out to Jana Al-Nahhas, our Clinical Manager ([email protected]) for anything related to your calendar or availability.
Changing your client capacity (e.g., increasing or decreasing number of sessions)
Switching your intro call availability (e.g., moving to waitlist or re-opening)
Adjusting your session availability blocks (e.g., shifting to a new day/time)
Pausing new client intake
Re-opening availability after a break
Taking a vacation or short-term break
Planning maternity leave or extended time off
📄 Practice Preferences, Modalities & Credentials
For licensing, credentialing, and updates to your professional titles, connect with Humeyra Celebi, our Clinical Coordinator ([email protected]).
Updating your preferred client issues, populations, or therapy types
Switching or adding therapy modalities (e.g., EMDR, IFS, Play Therapy)
License or registration updates (renewals, province changes, etc.)
Name or credential changes (due to graduation, legal change, or certifications)
Switching professional titles (e.g., RP(Q) → RP)
Therapist hiring recommendations or referrals
📚 Training & Professional Development
If you have thoughts around training and growth — for yourself or the team — connect with Menahal Begawala, our Clinical Director ([email protected]).
Training topic requests
Interest in facilitating team trainings or consults
Interest in mentoring or supervising others at Ruh
🌱 Programs, Groups & Events
For ideas you’d like to bring to life within Ruh’s care offerings or therapist-led spaces, connect with Ayse Aktas, our Program Manager ([email protected]).
Starting an event series, support circle, or therapy group
Leading or co-facilitating a healing circle
Running a seasonal or themed workshop
Collaborating on client-focused programs (e.g., parenting support, teen series)
🎥 Marketing, Outreach & Content
If you’re looking to share your voice and expertise more broadly, reach out to Lalah Ali, our Marketing and Growth Coordinator ([email protected]).
Creating or contributing to blog posts, videos, or client resources
Being featured in media, podcast, or public speaking opportunities
Partnering on campaigns or social media content
Reaching out to community platforms or influencer networks
💬 Therapist Experience & Team Culture
If you have feedback or ideas around how we care for you, we want to hear it. Connect with Omar Khan, our CEO ([email protected]).
Sharing feedback about your experience at Ruh
Suggestions to improve internal systems or therapist support
Questions around how to invoice Ruh
Interest in team connection opportunities (e.g., therapist socials, retreats, WhatsApp group)
At Ruh, we deeply care about building a space where you can do your best work and grow in meaningful ways. Don’t hesitate to reach out — your voice and vision matter here!