To start using your Ruh Care account, we've gathered essential resources for platform familiarization and account setup.
1. Access your Ruh Care account
You can access your Ruh Care account on the web (www.app.ruhcare.com).
When you sign up for the platform, you are asked to enter your e-mail address, and you are then asked to set a secure password. You can change the e-mail address associated with your account at any time if you'd like to do so. If you've forgotten your password, you can reset your password here.
For therapists: You will use the same credentials when you log into your Ruh Care account on your computer, tablet, or mobile device.
For clients: Clients will receive an invitation e-mail when working with you, and will also be asked to set up a password to access their account. Clients will not be able to sign up for an account unless they have been invited by you, use your unique link or have booked an appointment with you from our website.
2. Set up your account
When you log into your Ruh Care account, you will see your home page, which includes information about your upcoming appointments as well as a newsfeed of your clients' recent activity.
You are able to customize your Ruh Care account by navigating to Settings in the top right of your Ruh Care screen.
3. Set up your calendar
Ruh Care's calendar is designed specifically to meet the needs, nuances, and special considerations of mental health care service providers to take advantage of over 35 settings to meet your specific needs.
Navigate to Calendar on your Ruh Care dashboard to access your Calendar and More in the top right of your Calendar to access specific Calendar settings.
Get started with Ruh Care's calendar in 3 steps:
Set up your default availability: Enable clients to book (or request to book) sessions with you (which can be shown on your booking page).
Add (and remove) one-time availability: Open up additional time on your calendar for clients to book, for a specific date/time.
Sync Ruh Care with iCal, Google, and Outlook Calendars: Pull/push events from other calendars that you use.
4. Set up Your Intake Forms and Charting Templates
Ruh Care's intake forms and charting templates builder make it easy to put together Forms for your clients to electronically fill out and e-sign on Ruh Care, or for you to handle Charting internally that becomes part of your client health record.
Intake forms
The Ruh platform automatically sends intake and consent forms to clients. Clients receive these forms as soon as they book their first intro call or first session, depending on their initial booking.
Clients don't need to fill out these forms before the intro call, but it is required before booking their next session. An exception to this rule occurs when the therapist schedules the next session instead of the client. In such cases, it is recommended to complete the forms with the client during the session.
Charting Templates
You can set up your charting templates, which is the outline of note-taking during a session. You can also set up your charting templates such that information smartly pre-populates from your intake forms into your charting templates, to save time while charting.
5. Add a Test Client to Ruh Care
A great way to test out the client experience and workflow that you've created is to create a test client account (adding yourself as a test client in Ruh Care). Here are some best practices as you test the client experience on Ruh Care.
Add yourself, using a secondary email. This email cannot be the same as your Ruh Care provider email.
Check your email for your invitation.
Login as a client from the Ruh Care web browser.
Practice filling out your forms.
Enter a journal entry.
Enter a goal.
Schedule a session and review the confirmation email you receive.
Once you've completed your test-client run, you may want to go back and make some adjustments. We also suggest reviewing this Client Engagement on Ruh Care guide to learn how to add new clients and begin working with them on Ruh Care.
If you require any additional support, our team is here to help you. Send us an email at [email protected] or directly message our Client Care team on the platform or using WhatsApp.