Our direct integration with HIPAA-compliant Zoom comes with several features and capabilities designed to create engaging video calls. These features are automatically included within Ruh Care's direct integration with Zoom,
By default, this integration is active for your account. You do not need a personal Zoom account or subscription, and you do not need to take any action to enable Zoom.
Download the Zoom App
If you've set up your session as a Ruh Care Zoom call, you (and your client) will be prompted to download the Zoom app. You (and your client) won't need to create an account or sign-in, only to have the app installed on your device.
In the interest of time when launching/joining a Zoom call for the first time, please download the Zoom app in advance.
Zoom App in Apple Store (for iOS devices)
Zoom App download in Google Play Store (for Android devices)
How to use Zoom on a Google Chromebook (for Chromebook users)
Create a Zoom Video Call Session
To can book a video call appointment on your calendar:
Click the "Add Appointment" button in your calendar
Select your client/invitee from the drop-down and choose the appointment type
When creating an appointment, select "Video Call" as the "Contact Type.
Check the box "Zoom"
View Generated Link for a Zoom Call
You will see "Click to Join" to click to start your webinar. The "Client Video Link" is a link you can share directly with your clients to access the webinar. If you have a recurring / repeating appointment via Zoom, the same Zoom link can be used by your client to join each time in that series of appointment sessions.
At this time, Ruh Care creates unique Zoom links for every appointment for HIPAA compliance. As a technology company, we implement adequate Technical Safeguards, Administrative Safeguards, and Physical Safeguards to ensure that our customers are always protected. As each meeting has its own unique ID, it is not possible to maintain a standard room ID with Zoom via Ruh Care.
Therapists will not receive an email notification with their Zoom link for a session. For security purposes, therapists can access and launch Zoom sessions directly from within the platform.
Launch or Join a Zoom Session
If you scheduled an appointment, a blue banner will appear at the top of your screen, and your client's screen, 10 minutes before a session begins. Click on the launch banner, and both of you will be taken to your secure video call.
Note: The video chat JOIN LINK only appears 10 minutes before the scheduled video call time. Clients/therapists are not able to join video calls before this time.
Your client's experience during a Zoom call
When a client (or you) book a video call appointment, they will automatically receive a confirmation email as well as an email appointment reminder.
For a Ruh Care Zoom call, your client will need to download the Zoom app before launching the call.
They can join the call from their computer or mobile device, as with any Zoom call. Within their client portal, they will also see a reminder of their upcoming appointment, with a link to click to easily launch the session.
Share a Zoom Link with the Client
There may be instances where the client lacks technical knowledge and does not know how to access the link. In these cases, you can invite them to join the call directly.
This can be done by sharing the Zoom call link directly with the client.
1. Follow the steps here to create your appointment type & add the session to your calendar
2. View the Session Details to copy the "Client Link"
3. Share this Zoom link directly with your client(s)
Quick Tips
Make sure you and your clients have the Zoom app installed on your devices to join Zoom calls on time
If needed, you can share the Zoom call link directly with clients by copying the "Client Link" from the session details..