There may be instances in which a single client email address has multiple Ruh Care accounts. There are two reasons why this would occur:
A client you are working with also works with another therapist/provider.
Two clients that have created a Ruh account with the same email (e.g., family members that share an email address)
In this case, when logging in, your client will be given the option of selecting the Client Portal they would like to continue with. Once they make a selection it will direct them to that specific account. On the top of their homepage, client's have the option to switch to another account when needed.
Additional Notes
For account security as a provider, you as a provider will not know if/whether a client has multiple Ruh Care accounts unless your client informs you of this directly.
If a client would like to disassociate with a therapist, they will need to reach out to that therapist directly, in order to coordinate next steps.