We use two channels of communication, WhatsApp and the Ruh Care platform:
All general communication takes place on WhatsApp in the Ruh Therapist Team chat
All communication that includes PHI (Protected Health Information) takes place on the Ruh Care online therapy platform
You can communicate directly with the client care team through your group chat on the Ruh Care online therapy platform.
Each therapist has a group chat with the client care team, typically labeled as Therapist Name <> Client Care
You can use the chat to ask client-related questions, as well as inquiries regarding billing and insurance, and any other questions or updates you may have. Since the platform is HIPAA compliant, you can freely mention clients’ names in the chat
You can also communicate with team members, excluding PHI, on WhatsApp or email.