Chat provides a powerful way to stay engaged with clients in between sessions, as well as securely discuss health information.

Getting Started: Ruh Care Chat

Each therapist has a group chat with the client care team, typically labeled as Therapist Name <> Client Care.

Client Care Group Chat

In group chats, clients can share text, photos, and documents, which helps maintain accountability for groups and families.

Group Conversations (Community Chat)

To the clients this seems like a personalized message, meaning they don’t see you have sent the same message to other clients.

Message Blast

Follow the steps below to send an audio message.

Send an Audio Message in Chat

This article covers how to enable, and manage, one-time and recurring Chat Auto Responses.

Chat Auto-Responder

Use Smart Phrases for efficient charting and chatting by saving go-to phrases and responses.

Smart Phrases for Chat

This feature can be used for Message Blasts, Community Chats, and 1:1 conversations.

Scheduling a Chat Message

"Unread" chats appear bolded in your chat list and the red indicator icon will appear next the the Chat icon in your Ruh Care menu.

Mark a Chat Message as Unread

Disabling chat notifications will still allow a client to send and receive messages.

Adjust Chat Notifications

Archiving is to help you keep your list of chat conversations organized according to your preferences.

Archive or Close a Chat Conversation

There may be instances in which you'd like to Disable Chat for all, some, or specific clients.

Disable Chat

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Securely send and receive messages from clients and team members.

Chat (Secure Messaging)

Clinical Calendar 📅

Learning Hub 💡

Find answers and get help from Intercom Support and Community Experts

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