In some cases, you may want to change the status of a client chat message that you've opened to "Unread."
Some instances where this use-case may be helpful:
You want to fully respond to a client later
You'd like to make the chat "Unread" for a colleague in your organization to respond to
You'd like to keep a message top-of-mind
To change the status of your chat message:
Select "Chat" from your dashboard when logged into Ruh Care
Scroll through your message history to find your chat
Click the actions tab (three dots) next to your message
Select "Mark as unread"
"Unread" chats appear bolded in your chat list and the red indicator icon will appear next the the Chat icon in your Ruh Care menu. Once you click on a message, it will open, and the status will revert to "Read"
