Smart Phrases are go-to phrases, recommendations, and responses that you can save, and quickly apply while charting. This feature is designed to help improve the speed and accuracy of charting, as well as with Chat.
Smart Phrase Shortcut in Chat
Smart Phrases can be used within Ruh Care's HIPAA-compliant chat feature when logged into the web browser. You'll see the shortcut icon, and be able to pull from our internal repository of phrases (that our team has created).
Create/Send a Smart Phrase
Search or scroll to find your Smart Phrase. You can also "Create Smart Phrase" to directly add your phrase while remaining within your Chat conversation.
Your Smart Phrase will automatically populate into the text field of the Chat. You can edit the message before sending it.
Shared Smart Phrases with Team Members
All Ruh Care team members will have access to smart phrases once you create and add them. You will also have access to theirs.
By having access to each other's Smart Phrases, everyone can benefit from using pre-approved and streamlined language, ensuring better communication and alignment.
Smart Phrases Templates
When you click on the shortcut, you will have access to all of our templates. Some of them include:
Booking Check-In
Assalaamu alaykum!
It was great connecting with you during our consultation last week.
As promised during our chat, I'm reaching out to see if you're ready to book our first therapy session. You can schedule a session on my calendar at your convenience. If none of the available times suit you, please let me know and I’ll do my best to accommodate your schedule.
If you feel that another therapist might be better suited to your needs, feel free to send the Client Care Team an email at [email protected], and they’ll be happy to connect you with another therapist from our team.
I look forward to hearing from you!
Chat Boundaries
Assalaamu alaykum,
I've received your message, and I hope you are doing well.
Just a quick note to remind you that the chat is great for general communication, sharing updates, or for asking non-urgent questions between our sessions. However, the best way for us to engage in meaningful therapeutic work together is during our scheduled sessions, whether via phone or video call. I’d love to invite you to book a session if we don’t already have one coming up.
Thank you for understanding, and I am happy to speak about this further with you at our next session.
Quick Tips
Use Smart Phrases for efficient charting and chatting by saving go-to phrases and responses.
Benefit from other therapists' templates for common scenarios like booking check-ins and setting chat boundaries.