Many of our therapists archive chat conversations to keep conversations organized, and identify conversations that no longer need a response; think of archiving a conversation like archiving an email thread.
Archiving is to help you keep your list of chat conversations organized according to your preferences. For example, if you archive a conversation, that does not archive the conversation for the other participant(s).
Alternatively, closing a conversation ends the conversation for all participants. When a conversation is closed, clients will see that the conversation has been ended, and will not be able to add any replies. Closing a chat is ideal for ending a community group chat or discontinuing an individual client from continuing to message. However, closing a chat does not disable Chat for a client, this can only be done within the client's settings.
Archive a Chat Conversation
To archive a conversation:
Click to open the conversation you'd like to archive.
Click [...] at the top right > Select Archive
Clients will not know that you have archived the conversation. To continue messaging with your client, you'll need to start a new conversation.
Note: If a client is archived, you can respond to their chat message, but you will see a banner notification letting you know that the client is archived.
Accessing Archived Conversations
You can access all Archived conversations within your chat inbox.
Go to your chat inbox from the web browser
Click "Archived"
You'll now be viewing all archived conversations. If you are viewing ALL conversations within your chat inbox, you can also search by a client's name. Both active and archived conversations will be displayed.
Unarchive a Chat Conversation
To unarchive a conversation:
Click on Archived
Click to open the archived conversation
Click [...] on the top right > Select Unarchive
Close a Chat Conversation
As an alternative to archiving a conversation, you can also close a chat. Clients will still be able to see the conversation, but they will not be able to continue responding.
Individual and/or group conversations can be closed. Clients will have the option to start a NEW conversation with their therapist unless Chat was disabled for their account.
Only therapists can re-open a closed chat. They can do so by clicking on the message thread > Re-Open Conversation
Quick Tips
Archive chat conversations to keep your chat history organized.
Clients won't see when you archive a chat; so, start a new conversation to continue messaging.
Close chat conversations to end them for all participants; use this for ending group chats or discontinuing individual client messaging.