There may be instances where you prefer not to allow a client to message you, and/or to participate in community chats. In these instances, Ruh Care enables therapists to easily adjust the settings to disable chat for an individual client, or group of clients.
Disabling Chat prevents clients from sending & receiving messages. If you wish to simply adjust or turn off chat notifications for an individual client, or group of clients, please refer to our separate help guide: Adjust Chat Notifications.
Overview: Disable Chat
There may be instances in which you'd like to Disable Chat for all, some, or specific clients, examples of which could include:
You'd like to reserve communication with clients for during a session, not in between
You have a client that is abusing your standard communication policies
You'd like to disable a client from participating in Group/Community Chats
Direct Messaging vs Community Chat
There are two setting features related to disabling chat:
Allow Direct Messaging: if unchecked, the client will retain access to previous one-on-one conversations, but the client will not be able to send any new one-on-one conversations.
Allow Community Chat participation: if unchecked, the client will retain access to any previous Community Chat conversations, but the client will not be able to send new messages in the Community Chat conversation.
Disable Chat for an Individual Client
You can adjust chat settings (direct messaging and/or community chat participation) within Ruh Care within the "Journal Entries" settings. These settings can be adjusted on the global, group, or individual client level.
To turn chat off for an individual client, you can navigate to their client profile:
Select Actions from their profile > Settings
Scroll down until you reach the Chat Settings
Uncheck the boxes for the chat settings that you'd like to disable (see the section below)
Save to apply updates
Note: when chat is disabled for your client, they will not receive any message blasts that you send.
Before sending the message, you will see a notification that "Chat is unavailable for [client name]" or the client's name will be gray/crossed-out. If you want to reactivate chat for the client, you can go back into their client settings and update the chat preferences.
Enable Chat for a Client
To turn chat back on for your client, simply go back to their client profile settings, and re-check the chat settings that you would like to enable.