Message Blasts allow you to send individual chat messages to multiple clients at once.
Clients do not know that you are sending this message to multiple clients, and clients will not see each other's names, e-mail, and other personal information.
To the clients it seems like a personalized message, meaning they don’t see you have sent the same message to other clients. Think of it as a "bcc" in an email thread.
How to Send a Message Blast
Chat > "Start Conversation" > Select at least 2 clients > Select "Message Blast"
To send a Message Blast to all of your active clients, click on the down toggle to the right of "Select All" and click "All My Active Clients." If required, you can de-select clients individually (manually) when your Active Clients have been mass-selected.
Select your Conversation Type as "Message Blast" and click the blue "Message Blast" button
Clients will receive a notification that you have sent them a chat message. They do not know that this message was sent to other clients
Clients will be able to respond to the message, but will not be able to respond to other clients. If you'd like to create a conversation in which clients can engage with each other, create a Community Chat
Clients will not see the text of your message in the email notification that they receive, to preserve privacy and adhere to HIPAA guidelines.
A message blast creates a NEW thread between you and your client. The message is NOT sent in an existing Chat thread that you may have open with a client.
Once you add the desired clients to your chat and click "Message Blast," a new conversation appears. You must still type your message and hit "Send" in the conversation box to send a message blast.
Use Cases for Message Blast
A message blast is a great way to announce you're going on a vacation, share an inspirational quote, communicate updates to your procedures, or share updated billing information. Common uses of Message Blast include:
Notify clients of updates to your availability that may be different from your standard offerings.
Check in on your clients (en masse) to see how they are doing, and if you can help provide them accountability in any way.
Troubleshooting Tips
Once a therapist sends a message blast, the message is added to a queue in the background. Sometimes if the queue is very full, there can be a delay in sending the scheduled messages. Messages are expected to be sent in < 1 hour successfully.
Message blasts can only be sent to active clients. They will not send to any clients that have been archived.
If you have sent a message blast but your clients have not received it within an hour, please reach out to the Client Care team or email [email protected] for additional troubleshooting.
Quick Tips
Use Message Blasts to create a new, separate thread for each client.
You can use this feature for announcements, client check-ins, and updates.