Keep your clients better organized and limit some functionality for archived clients.

Active and Archived Clients

It's best practice to consolidate duplicate accounts so that your client has only one profile.

Merge clients

Ruh Care enables you to create client groups in order to organize your clients and to tailor their experience.

Client Groups

If you'd like to change a client's group, you may do so from their client profile.

Change a Client's Group

While clients can only be assigned to one group, clients can have an unlimited number of tags.

Client Tags

In some cases, your client will prefer to be called something other than their given/legal name.

Client Legal and Preferred Names

Change a Client's Email Address

Ruh Care currently does not support providers (or clients) from being able to delete a client account.

Delete a Client Account

Two client accounts that share an email account are linked within Ruh Care.

Client's Email Address Already in Use

If you're working with multiple family members as clients, you may want to link their accounts to indicate relationship.

Link Client Accounts to Indicate Relationship

This will allow the family member to receive email notifications (such as appointment reminders, payment receipts, Superbills, and more).

Add a Contact to a Client's Account to Receive Notifications

Below are important considerations to keep in mind when providing couple’s therapy through our platform.

Working with couples

This discharge process is used when a client has completed their course of therapy at Ruh Care.

Discharging Clients - Concluded

This guide supports you through the process of closing a file when therapy ends due to inactivity or other reasons, not by mutual agreement.

Discharging Clients - Inactivity and Other Reasons

Recommended steps to consider when a suicide or other safety risk is identified with a client.

Ruh Care Recommended Risk Protocol

Abdullah Khan

Ruhi

Organize your clients into groups and tailor their experience.

Client Management (Groups & Tags)

Clinical Calendar 📅

Learning Hub 💡

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